Shipping and Returns

Delivery Times

My products are handmade to order. On some occasions I already have a pre made product on sale.

Generally my turn around time is between 2-3 weeks from ordering to you receiving the item. Please allow for these time scales.

Any orders needing urgently please message me beforehand to discuss this.

Shipping

All  orders are shipped Second Class Signed For with Royal Mail. All items are asked to be signed for on delivery. 

Returns & Refunds

If your goods are faulty we will offer a full refund including postage.

If you are not 100% satisfied with your purchase, please return your goods within 14 days, unworn and in a re-saleable condition and we will offer an exchange or a full refund (excluding postage).

We can only accept returned items that have not been washed or altered. Please email before returning goods, letting us know you are doing so. If you require an exchange we can then check stock for you and reserve the necessary items.

We highly recommended you obtain proof of postage when returning your goods.

We are sorry but we cannot accept any liability for goods that are lost or damaged in transport.

Items are fully inspected for any flaws before despatch, but please bear in mind all items are handcrafted so will sometimes differ slightly with each piece.

I offer full refunds at my own discretion.

On the rare occasion something is lost or damaged in the post, I will offer a full refund on your payment, via the route of claiming via Royal Mail.

If you are dissatisfied or unhappy with your order from us, please get in touch to discuss how we can resolve any problems with you.